Rotec Hydraulics Ltd supports The Grand Appeal’s campaign to bring Christmas joy to critically ill children

One thing no-one has on their Santa wish list is spending Christmas in hospital. Unfortunately, the reality is that many children and families will have to spend time away from home, to receive vital care.

Rotec Hydraulics Ltd is proud to announce we will be supporting Wallace and Gromit’s Grand Appeal, the official Bristol Children’s Hospital Charity, this Festive season.

We have donated towards the charity’s Christmas ‘Shine Bright’ campaign, which will light up the iconic Bristol Children’s Hospital building throughout December. By donating, we hope to spread festive cheer in the community, whilst raising funds that will benefit sick children and their families. 

Rotec is supporting the largest of the light displays- a festive Gromit, which will be projected onto the side of the hospital throughout the Christmas period.

A number of other organisations across the South West are also supporting the campaign with donations supporting projections of stars which will sparkle across the remainder of the building. Together raising the spirits of the young patients who have to spend this very special time, in hospital.

Rotec’s Managing Director, Paul Prouse comments,

“It has been a pleasure to support Bristol Children’s Hospital’s charity for 8 years now. The hospital team go over and above to support and care for children and their families every year. They have shown remarkable dedication particularly throughout the pandemic, providing life-saving treatment and support to children and families across the South West and even nationally. We are proud to be supporting this worthwhile cause once again in 2021.”

Bristol Children’s Hospital cares for over 100,000 babies, children and young adults from across the South West annually and supports patients with rare genetic disorders, neurological conditions, congenital heart disease, traumatic injuries, cancer and kidney disease. Everyone can get involved with the campaign by spreading cheer in their community and decorating their house, window or garden. For more information about the ‘Shine Bright’ campaign, including how to get involved visit grandappeal.org.uk/shine-bright or you can donate here grandappeal.org.uk/christmas-appeal.

Every penny raised will help children in hospital get the care they deserve and families the support they need.

The Grand Appeal®. Registered charity 1043603. ©&™ Aardman Animations Ltd 2021. All rights reserved. 

Rotec delivers outstanding customer service

100% Achilles audit _Rotec Hydraulics Ltd

Rotec Hydraulics Ltd places great value on customer feedback and satisfaction. The team continuously aims to improve and deliver an excellent client experience.

Recently we analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked for their own evaluation of Rotec’s quality, pricing, lead & delivery times, technical support and professionalism.

The results are in…

We are pleased to announce that 97% of customers were either ‘very’ or ‘extremely’ happy with our products and services and would recommend us. Customer comments included;

“Perfect service.”

“Quick response and always helpful whenever I have an issue.”

“Very professional and always happy to help.”

“Efficiency is the key and Rotec is efficient.”

“Fantastic communication from start to finish.”

“Very quick response, happy to request a price again and recommend to others.”

 Over 96% of customers rated our technical knowledge and support as very good or exceptional and 90% described our lead and delivery times as above average. A further 96% of customers described our pricing as fair, compared with similar suppliers.

One client wrote;

“Rotec’s workmanship and quality of service was excellent. [They are] very professional, more than happy to help and upfront regarding lead and delivery times. Everything delivered was as described and on time. Rotec’s ability to be proactive and overcome issues was particularly impressive.”

If you would like to start your next project with Rotec, view our services and products on our website or get in touch.

100% Achilles audit success

100% Achilles audit _Rotec Hydraulics Ltd

Rotec Hydraulics Ltd are delighted after receiving a perfect 100% score across all categories following an in-person audit from Achilles last month.

The audit, which took place at both depots in Taunton and Plymouth respectively, assessed the company’s score for key areas such as Health & Safety, Environmental, Quality and Corporate & Social Responsibility.

A rigorous audit involving the scrutiny of both our Management System and Site Operations, the results reassure our clients that we are committed to the very highest of standards, as independently verified by Achilles.

The accreditation demonstrates Rotec’s continuous dedication to excellence across all areas. Managing Director of Rotec Hydraulics Ltd, Paul Prouse commented,

“These exceptional scores are a great reflection of the business and the team behind it. Scoring a perfect 100% in all areas yet again is a real testament to the importance we place on consistently high standards across the business in both our management and site operational functions. This rigorous, independent audit confirms that we have robust processes and procedures in place and that are staff are onboard and committed to high standards in every area of the company.”

 Rotec Hydraulics Ltd specialises in hydraulics, pneumatics and electrical mechanical engineering services and components. To find out more, click here.

40 Years of Rotec

Since 1979, Rotec have been a source of expertise and support for local industry, manufacturers and producers. The company has grown substantially, from those humble beginnings from old butcher’s shop supplying a wide range of hydraulic hose & connector products, to a leading specialist provider of pneumatic and electronic components & systems, serving a wide variety of organisations operating across the public and private sectors across the UK.

Rotec’s history has been characterised by steady growth, expansion, and a series of accreditations, ranging from ISO9001, to specialised nuclear and MOD certifications such as Achilles UVDB. 

Rotec operates from 4 locations across the South West: Taunton (HQ), Stroud, Plymouth and Rotec’s sister company in Wimborne – Ram Reman, specialising in hydraulic cylinders.

 The company is managed day to day by Paul Prouse (Managing Director) with Andrew Rimes (Technical Director), Richard Renfree (Engineering Director) and Richard Lang (Sales Director).

The company delivers solutions to clients problems including a complete design, build and installation service for hydraulic, electronic/computer/PLC integration and pneumatic systems.

The engineering company has worked with a number of high profile clients from the following sectors: 

  • Aerospace
  • Utilities
  • Defence
  • Marine

 Rotec continues to be ambitious, and hopes to remain one of the companies that form the backbone of the South West’s Hydraulic Industry.

 Date: 6/8/19

Author: Sarka Humpolcova

 

Seawork Marine Exhibition 2019

Rotec Hydraulics and our sister company Ram Reman Ltd will now traditionally be exhibiting at Seawork, the largest European commercial marine exhibition. Join us on our Stand (PB123).

When: 11th – 13th June 2019 

0930 – 1730 Tuesday 11 June 2019
0930 – 1730 Wednesday 12 June 2019
0930 – 1700 Thursday 13 June 2019

Where:

Mayflower Park venue in Southampton, SO14 2AQ, United Kingdom.

Visit: Stand PB123

Click Here to Register

For more information visit https://www.seawork.com/

 

Specialised training for our engineers

We have received the latest certification and passport cards for engineers whom have carried out training week commencing 25/03.

At Rotec, we believe the work we do is only as good as the people who do it. Maintaining high standards and safe work practices is paramount, which is why we invest into high quality training for all of our engineers. A number of them attended courses in March, designed specifically for the Fluid Power industry by The British Fluid Power Association (BFPA):

The engineers have now been supplied with the certification and updated engineer passport cards.

TRAINING PASSPORT SCHEME FROM THE BFPA

“This new initiative developed by the BFPA aims to help you keep an easily accessible record of the BFPA training you have achieved. You will be able to show these training passport cards to employers and customers to confirm qualifications and they will act as a reminder for when individual training courses need to be renewed.”

You can read more about Engineer Passports on the BFPA website.

Date: 15/04/2019

Author: Sarka Humpolcova