Rotec Hydraulics Ltd places great value on customer feedback and satisfaction. The team continuously aims to improve and deliver an excellent client experience.
Recently we analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked for their own evaluation of Rotec’s quality, pricing, lead & delivery times, technical support and professionalism.
The results are in…
We are pleased to announce that 97% of customers were either ‘very’ or ‘extremely’ happy with our products and services and would recommend us. Customer comments included;
“Perfect service.”
“Quick response and always helpful whenever I have an issue.”
“Very professional and always happy to help.”
“Efficiency is the key and Rotec is efficient.”
“Fantastic communication from start to finish.”
“Very quick response, happy to request a price again and recommend to others.”
Over 96% of customers rated our technical knowledge and support as very good or exceptional and 90% described our lead and delivery times as above average. A further 96% of customers described our pricing as fair, compared with similar suppliers.
One client wrote;
“Rotec’s workmanship and quality of service was excellent. [They are] very professional, more than happy to help and upfront regarding lead and delivery times. Everything delivered was as described and on time. Rotec’s ability to be proactive and overcome issues was particularly impressive.”
If you would like to start your next project with Rotec, view our services and products on our website or get in touch.