Rotec Hydraulics Ltd announces SC21 Accreditation

Rotec Hydraulics Ltd is pleased to announce it has achieved SC21 accreditation, an industry recognised standard.

SC21 is a continuous supply chain improvement programme for the UK aerospace and defence sector industries.

 Endorsed by the major UK aerospace and defence organisations, including the Ministry of Defence, the SC21 accreditation is a formal recognition process which reflects Rotec’s contribution and commitment to its supply chain.

To achieve an SC21 accreditation, Rotec’s multi-skilled operational team had to commit to achieving and maintaining a set of standards and improvement frameworks to supply chain development.

Paul Prouse, Rotec’s Managing Director said,

“Here at Rotec Hydraulics Ltd, we pride ourselves on the quality performance and delivery of all our products and services. We are committed to successfully meeting our customers’ requirements and providing exemplary customer service.

Rotec Hydraulics Ltd offers a wide range of engineering services and products to high profile clients across the aerospace and defence sectors. Achieving the SC21 accreditation is testament to the team and their determination to continually improve the business to meet the challenges of the markets in which we operate. It is a standard that we are very proud to have reached.”

Rotec has a long history of providing engineering services to both the aerospace and defence sectors. Capabilities include onsite installation and commissioning, electronic control systems, diagnostics equipment and training packages. The business specialises in bespoke test rigs, flushing rigs and hydraulic power units featuring total system integration.

Find out more about the services Rotec offers at www.rotec.net.

Rotec delivers outstanding customer service

100% Achilles audit _Rotec Hydraulics Ltd

Rotec Hydraulics Ltd places great value on customer feedback and satisfaction. The team continuously aims to improve and deliver an excellent client experience.

Recently we analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked for their own evaluation of Rotec’s quality, pricing, lead & delivery times, technical support and professionalism.

The results are in…

We are pleased to announce that 97% of customers were either ‘very’ or ‘extremely’ happy with our products and services and would recommend us. Customer comments included;

“Perfect service.”

“Quick response and always helpful whenever I have an issue.”

“Very professional and always happy to help.”

“Efficiency is the key and Rotec is efficient.”

“Fantastic communication from start to finish.”

“Very quick response, happy to request a price again and recommend to others.”

 Over 96% of customers rated our technical knowledge and support as very good or exceptional and 90% described our lead and delivery times as above average. A further 96% of customers described our pricing as fair, compared with similar suppliers.

One client wrote;

“Rotec’s workmanship and quality of service was excellent. [They are] very professional, more than happy to help and upfront regarding lead and delivery times. Everything delivered was as described and on time. Rotec’s ability to be proactive and overcome issues was particularly impressive.”

If you would like to start your next project with Rotec, view our services and products on our website or get in touch.

Rotec staff training

Rotec are pleased to announce that a number of our engineers have attended and passed the National Fluid Power Centre accredited training programme.

Claire Brown – ‘qualified electronics engineer’ has now passed Stage 2 Hydraulics (industrial) , Claire’s additional skills qualification is on the back of many years’ experience with Rotec covering manufacturing and service support on site with a wide range of industrial, mobile and marine applications.. Well done Claire!! 

Phil Mees – Phil, Hydraulic Engineer has passed Stage 1 Hydraulics, Phil joined the team 2 years ago providing a wide range of skills from manufacturing, fabrication and now hydraulics. Phil will now be headed for Stage 2, well done!

Phil Murrant – Hydraulic Engineer – Phil has now passed level 2  Industrial Hydraulics, whilst majority of Phil’s time is spent working on mobile machinery, the Industrial course provided course topics that had benefits across mobile and industrial applications. Well done Phil!

Dan Foster – Dan is our electrical apprentice, currently 2 years into his HNC apprenticeship supported by Bridgwater College. Dan’s determination has seen a transition from the hose and connectors side of the business to a dedicated and keen member of the engineering team. Dan has attended and passed Stage 2 Hydraulics – Well done Dan.

 

 

 

 

 

 

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