Rotec’s Santa Abseil team raises £1,650 for St Margaret’s Hospice Care

Sponsored by Rotec Hydraulics Ltd, more than 80 Santa’s braved a 60ft abseil down Cheddar Gorge to raise vital funds for St Margaret’s Hospice last weekend.

Supporters of all ages decked themselves in Santa suits and enjoyed the breath-taking views on a chilly winter’s day at the first ever charity abseil down Cheddar Gorge, one of Britain’s most spectacular landmarks.

The event aimed to raise awareness and monies for St Margaret’s Hospice Care. Last year St Margaret’s Hospice Care supported more than 5,000 people. 1 in 3 people in Somerset will use the hospice’s services either as a patient or relative during their lifetime, and with the hospice relying solely on donations, every penny raised is appreciated.

Rotec’s team, consisting of Stroud Branch Manager, Dale Lockart, Quality Manager, Josie Chamberlain, Marketing Manager, Rachel Worth, Design Engineer, Isaac Anderson, Production Stock Control Manager, Glyn Cattle and Sales Office Manager, Alex Pounde all completed the challenge on Saturday 3rd December, and raised an incredible £1,650.

So far, the Santa Abseil event has generated in excess of £23,850. This could provide over 190 specialist Community Nurse visits for the hospice’s local patients being cared for at home and 190 hours of support to one of St Margaret’s patients at home by one of their Adviceline nurses.

Ellie Weston, Marketing and Events Officer at St Margaret’s, said,

“We’re so proud of our amazing supporters who faced their fears on Saturday. It was fantastic to see so many Santa’s abseiling down Cheddar Gorge to raise funds for St Margaret’s Hospice. The money they have raised so far could pay for 200 community nurse visits across Somerset however every month our community nurses make 800 visits to patients receiving care at home, so we hope our abseilers continue to keep raising valuable sponsorship.

 

 

“Thank you to Cave and Climb, our amazing volunteers and the event sponsors Sheppy’s, Refresco, and Rotec Hydraulics for supporting us this year. We can’t wait to see everyone again at our upcoming events.”

Paul Prouse, Managing Director of Rotec Hydraulics Ltd said:

“It is our great pleasure to support the hospice by sponsoring their Santa Abseil. The vital work they do to help patients with life-limiting illnesses, together with their families and carers is remarkable. A special thank you to Dale, Alex, Josie, Rachel, Glyn and Isaac from Rotec for taking on the challenge, and to all their supporters who have donated so generously.”

For those wishing to donate, please visit http://bit.ly/rotecsanta.

 St Margaret’s Hospice Care. Registered charity number: 279473 Company limited by guarantee number: ENG 1471345. All rights reserved. Registered Office: Heron Drive, Taunton, TA1 5HA

Customer Survey Results 2022

At Rotec, we continuously strive to deliver excellent quality and customer satisfaction. We aim to encourage customer feedback so that we may celebrate successes and learn from any suggestions for improvement.

As we approach the end of 2022, we recently analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked to rate key variables out of 5 stars, including Rotec’s customer service, pricing, lead & delivery times, technical support and communication.

The results are in…

126 completed surveys were recieved in the last 12 months. The average number of stars given (up to a maximum of 5) for each category were as follows:

  • Customer service – 4.7 stars
  • Lead & delivery times – 4.7 stars
  • Technical support, advice and guidance – 4.6 stars
  • Quality of service – 4.3 stars
  • Communication – 4.2 stars
  • Pricing – 3.8 stars

We were also pleased to have received numerous comments from customers throughout the year. Examples include;

“Thank you to your team for their fast response.”

“Rotec have always delivered a high quality of service. Always thorough and communicate well. Thank you.”

“Fast delivery. Products as described. Would use again if I need a part quick.”

“Very competent engineers. Would recommend.”

“Quick response and knowledgeable team. Perfect service. Thank you.”

“Rotec are always happy to help and provide great customer service. Thank you.”

100% of customers awarded us 4 or 5 stars when asked how likely they would be to recommend Rotec’s products or services. 

One client wrote;

“Rotec helped us to complete a complex project which had many challenges. Despite barriers to completion, Rotec was able to offer solutions and overcome the challenges. We are very happy with the result and more than happy to work with Rotec again.”

Mark Conniff, Rotec’s Operations Manager reflected on the survey results,

“This outstanding set of feedback received during the last 12 months is testament to the dedication, expertise and the ethos of our team here at Rotec Hydraulics Ltd. From engineers on-site and in the workshops, to those in the warehouses and our offices, we are all committed to placing the customers’ needs first and these results reflect this.”

If you would like to start your next project with Rotec, view our services and products on our website or get in touch.

Rotec sponsors ‘Shine Bright for Bristol Children’s Hospital’ this Christmas

Rotec Hydraulics Ltd is proud to announce they will once again be supporting Wallace and Gromit’s Grand Appeal, the official Bristol Children’s Hospital Charity, this Christmas.

Following a successful campaign in 2021, the ‘Shine Bright for Bristol Children’s Hospital’ display is back bigger and better this year, with much loved Gromit Unleashed characters and seasonal stars set to adorn the walls of the hospital building in central Bristol. 

Pictured above: Image of last year’s display

Rotec Hydraulics Ltd is proud to announce they will once again be supporting Wallace and Gromit’s Grand Appeal, the official Bristol Children’s Hospital Charity, this Christmas.

Following a successful campaign in 2021, the ‘Shine Bright for Bristol Children’s Hospital’ display is back bigger and better this year, with much loved Gromit Unleashed characters and seasonal stars set to adorn the walls of the hospital building in central Bristol.

The dazzling design will feature some of Aardman’s most iconic characters – from Gromit to Shaun the Sheep and Feathers McGraw, as well as small, medium and large illuminated stars.

Launching on Thursday 1st December, the lights will be switched on at dusk every day for all to see throughout December, providing a spectacular festive light display for patients and their families as well as hospital staff, visitors, and everyone passing the iconic children’s hospital building in Bristol.

Managing Director of Rotec Hydraulics, Paul Prouse comments,

“It is always a pleasure to support the Bristol Children’s Hospital Charity, The Grand Appeal.  The hospital team go over and above to support and care for children and their families every year and show remarkable dedication, providing life-saving treatment and support to children and families across the South West and even nationally.

 

“Now in our 9th year of supporting The Grand Appeal, we are pleased to once again help illuminate the Hospital with a special Christmas light display, which will hopefully bring a smile to the children and their families.”

The money raised from the campaign will support The Grand Appeal’s three family accommodation houses, music, arts and play therapy at Christmas and beyond, as well as a range of pioneering equipment to help save the lives of the young patients at the hospital.

Helen Haskell, Head of Fundraising (Corporate) at The Grand Appeal said,

“Christmas is a magical time of year – a time for giving and sharing special moments with those you love. No one expects to spend Christmas in a hospital, but sadly this will be the reality for many babies and children this year. As the Bristol Children’s Hospital Charity, our ‘Shine Bright for Bristol Children’s Hospital’ campaign brings some festive Christmas cheer to patients and their families, at a time when they need it most.” 

Bristol Children’s Hospital cares for over 100,000 babies, children and young adults from across the South West annually and supports patients with rare genetic disorders, neurological conditions, congenital heart disease, traumatic injuries, cancer and kidney disease. Everyone can get involved with the campaign by spreading cheer in their community and decorating their house, window or garden. For more information about the ‘Shine Bright for Bristol Children’s Hospital’ campaign, including how to get involved visit The Grand Appeal’s website or you can donate here.

The Grand Appeal®. Registered charity 1043603. ©&™ Aardman Animations Ltd 2021. All rights reserved

Rotec achieves Parker Certified Accumulator Service Centre recertification

100% Achilles audit _Rotec Hydraulics Ltd

Rotec is pleased to announce it has been re-certified as a Parker Hannifin Hydraulic Accumulator Service and Technology Centre.

Following successful completion of an audit process for Hydraulic Accumulator Technology and Service Centres, Rotec Hydraulics Ltd has retained its prestige as the only certified Parker Accumulator Service and Technology Centre in the South of the UK.

Parker Certified Accumulator Service Centres were established to enable the combination of industry-leading products with excellent customer service, and to deliver stress-free accumulator management with maximised performance, efficiency, and safety.

The benefits of being a Parker certified centre, in addition to Rotec’s status as a Parker Hydraulic Technology Centre, enables Rotec Hydraulics to provide integrated solutions that combine products, services and technologies. Rotec’s access to original spare parts provides tangible benefits to clients, including shorter inspection time and the reduction of complexity help to lower cost and to save time.

As added value to customers, the Rotec Hydraulics Ltd Service Centre is able to utilise the Parker Tracking System (PTS) which helps schedule accumulator maintenance, providing automated notifications on inspections and replacement parts.

Rotec Hydraulics have the knowledge, expertise and capabilities to deliver a comprehensive range of accumulator services including:

Regulatory compliance and certification

  • Hydraulic accumulator re-certification
  • Provision of tracking systems, data monitoring and recording
  • Optimising customer documentation to fulfil regulatory requirements
  • Local pressure vessel regulation
  • Audits, scheduled inspections and replacement parts

Hydraulic accumulator maintenance and pre-charging

  • Full service for just in time solutions and breakdown repairs
  • Full service for replacement and planned/preventative maintenance
  • Commissioning/testing (on-site)
  • Bladder and piston seal replacement
  • Gas pre-charge control and re-charge

System Optimisation

  • System design and improvement (including Hydraulic Power Units (HPUs) and Accumulator Racks, calculation, training and measurement)
  • Accumulator replacement

Asset Management

  • Energy and efficiency audits
  • Risk assessment and servicing of safety equipment
  • Asset condition monitoring and prognostics (sensors)
  • Legal conformity and insurance cover
  • Enabling customers to exploit the potential of Condition Monitoring and the use of Internet of Things (IoT) technology.

For more information on Rotec’s ramge of Accumulator services, contact our team.

Rotec Hydraulics Ltd Celebrates 100% Achilles Audit Success

100% Achilles audit _Rotec Hydraulics Ltd

Following an in-person audit from Achilles last month, Rotec are delighted to announce they have achieved a perfect 100% score once again.

A rigorous audit involving the scrutiny of both Management Systems and Site Operations, the result demonstrates Rotec’s continuous dedication to excellence across all areas.

Achilles assesses the company’s score in key aspects, such as Health & Safety, Environmental, Quality and Corporate & Social Responsibility. By scoring a perfect 100% across all service centres, the accreditation reassures clients that Rotec are committed to the very highest of standards, as independently verified by Achilles.

Managing Director of Rotec Hydraulics Ltd, Paul Prouse said,

“Scoring a perfect 100% in all areas, across all sites, yet again is a real testament to the importance we place on consistently high standards across the business in both our management and site operational functions.”

Rotec’s Quality Systems Manager, Josie Chamberlain comments,

“Achilles is a reputable, rigorous and independent audit which has confirmed we have robust processes and procedures in place and our exceptional score is a great reflection of the business and the team behind it.”

Rotec specialises in hydraulics, pneumatics and electrical mechanical engineering services and products. To find out more, click here.

Choosing the correct hydraulic filter

Filtration is undeniably one of the most important components in any hydraulic system. Choosing the correct hydraulic filter can increase a machine’s life expectancy and  lower the risk of expensive component damage.

Establishing the Target Cleanliness Level

We recommend identifying the most sensitive component in your system and learn the filtration cleanliness level (or micron rating) for that component. This is often a variable piston pump or the proportional valve. By using a recommended cleanliness code chart, you can determine the ISO code for a range of the most critical components such as pumps, valves, actuators, and more. From this ISO code, you can select the appropriate filter from your preferred manufacturer’s catalogue. Contact our team if you are unsure.

Achieving Target Cleanliness

There are generally four major factors in positioning contamination control devices in a hydraulic or lubrication system to achieve the target cleanliness level that is required.

Initial filter element efficiency

Filter element efficiency under system stress

Location and sizing of contamination control devices in the system

Filter element service life of the system

While all of these factors are important, filter manufacturers (such as Parker, Eaton and MP Filters) typically design their filters for maximum efficiency, so you have more responsibility to ensure the location and filter sizing is correct to increase the longevity and reduce maintenance damage to your hydraulic system. When done correctly, this will give the best service life of a system.

Selecting The Right Filter Type

Suction filters are usually put in a tank to filter out any large items, such as bolts or rags that may have dropped in the reservoir. They are not generally used for filtering your fluid to the required ISO code.

Pressure filters come highly recommended because they are placed after your pump, so if the pump was to fail, all of the components downstream would still be protected. These filters must be rated for your system’s running pressure and ISO code.

Return filters are important because they clean the oil before it returns to your hydraulic reservoir and therefore keep your reservoir clean and free from dirt particles. Return line filters are generally used in open-loop applications and should be rated at the ISO code that your system requires.

While all three filter types are generally not needed in the same system, it is important to have at least one pressure filter or one return line filter in every application to maintain the fluid cleanliness level that hydraulic components require.

Selecting The Right Filter Size

Once you determine what type of filter to use, you must consider the pressure drop through the filter. In most cases, pressure filters and return filters have a bypass that protects the system when the filter gets clogged or plugged. It allows the oil to go around the filter element and allows the system to run even though it’s not being filtered. Do keep in mind that your system would be running unfiltered with this setup.

As your filter becomes dirtier, it requires more pressure to push the oil through the element because it is clogged with dirt and debris. Once the pressure required reaches a certain point it becomes inefficient and starts wasting horsepower in the hydraulic system; this is the reason for the bypass. Typically, bypass settings on pressure filters are 40-50 PSI to limit this inefficiency.

When sizing a pressure filter, generally we would like to keep the pressure drop through the filter under 10 PSI. This gives your filter more time to get to the 50 PSI bypass setting, thus increasing the length of time between element changes. If you size your filter with a 25 PSI pressure drop you are already at half of your filter life (assuming 50 PSI bypass). If we selected a filter that only had a 10 PSI pressure drop, your filter will have 40 PSI of pressure drop before it reaches bypass setting, thus, allowing the element to last longer before needing service or be replaced.

Another consideration is oil viscosity. Thicker oil will cause a higher pressure drop, so you need to know what oil you are going to run in your system to truly size the filter correctly and get the best filter life for your application.

 

Effects Of Hydraulic Oil

Choosing the correct filter is only part of the equation. New hydraulic oil straight from the drum has a typical cleanliness level of ISO 4406 23/21/18. From what we learned above you can see that this is 16-64x dirtier than what most hydraulic systems require (each single number increase in the ISO code is double the contaminant level for that micron size)! To put it another way, a 25 GPM pump operating continuously in hydraulic oil at 23/21/18 will circulate 3,500 pounds of dirt to the hydraulic system’s components each year.

Extend Filter Life By Using Clean Hydraulic Oil

To add hydraulic oil, and not the dirt, always filter new oil prior to use in a hydraulic system. This can be done in a number of ways. The most common way is to use a filtration cart or kidney loop filter in your reservoir. Schroeder makes an exceptional filter cart that can not only remove dirt particulates from new oil, but also water, if needed. Carts like these offer great value for your investment, as they range from relatively low cost to expensive, depending on what you are trying to accomplish. Also, if you are already running Schroeder mobile filtration on your machine, then there is a good chance you can use the same filter element that you already use, thus reducing inventory parts.

Another way to pre-filter your hydraulic oil is by pumping the oil into the hydraulic reservoir through the system’s return filter. The easiest way to do this is to install a tee in the return line and attach a quick-connector to the branch of this tee. Attach the other half of the quick-connector to the discharge hose of a drum pump. When hydraulic oil needs to be added to the reservoir, the drum pump is coupled to the return line and the oil is pumped into the reservoir through the return filter. Benefits of this method include reduced spills and prevention of ingress of external contamination.

While many people don’t even think about filtering new oil, it is very important to get clean oil into the system. It is much easier to prevent dirt from getting into a system by using precautionary measures than it is to remove dirt from a hydraulic system. Once the dirt ingresses, it is very difficult to get the system clean.

When To Change Hydraulic Fluid

Maintaining the hydraulic fluid in your machine is an important consideration when choosing and extending the life of hydraulic filters. It’s challenging to set an expiration on hydraulic fluid introduced into your system, even under ideal circumstances. Over time even well maintained oil will wear out, however here are a few factors that affect hydraulic fluid and when filter changes are more than likely necessary.

Contamination

Contamination, in the context of having to change your hydraulic fluid, means you have debris in the fluid than the filtration system can reasonably remove. This is usually some sort of particulate contamination event that overruns the system’s onboard filtration. This can also include contaminating situations such as getting water mixed into the fluid (looks cloudy) or mistakenly topping off your hydraulic reservoir with the wrong fluid. It may be possible to salvage your particulate or water contamination situation using some sort of off-line filtration asset.

Heat

This one is simple. If you get your fluid gets too hot, it breaks down. Most of the time you know it got too hot because it becomes darker in color and it doesn’t smell right. It usually doesn’t take the time and expense of a fluid sample analysis to figure this one out. Heat accelerates the condition called oxidative degradation.

Oxidative Degradation and Additive Depletion

This one is a little more complex and will require a fluid analysis to determine. By performing routine fluid analysis a degradation or depletion trend can be spotted before it becomes a mechanical maintenance event.

A hydraulic oil’s oxidative degradation is determined by its Total Acid Number or TAN. As the name implies, this is the absolute measure of the total acid number in the fluid. Over time, oxygen will combine with the hydrocarbon molecules of the oil and a chain reaction occurs. This action results in some obvious conditions like darkened oil, varnishing, and sludge. Some conditions that are not so obvious are increased viscosity, increased foaming, and retained air.

A hydraulic oil’s additive depletion is determined by comparing the used oil’s elemental analysis to the baseline of identical new oil. For example, zinc is an antioxidant and anti-wear additive. Over time it gets depleted, so it’s important to check the concentration of zinc in your current oil to the concentration of zinc in the same new oil.

Rotec’s technical experts have many years of experience in applying the right components for maximum effectiveness and overall lower total cost of ownership. They can help you to improve efficiency and save money over the life of your equipment. Contact our team today for help in finding the correct filter and oil for your hydraulic system.