Rotec’s repair and overhaul service reduces running costs by 10% at leading manufacturer

Machine prior to overhaul
Overhaul completed, outer door refitted and ready for re-paint

Following a major failure during operation, a large flooring, MDF and OSB manufacturer asked Rotec to carry out extensive repairs on an industrial wood chipper.

Owing to the failure occurring whilst the machine was in use, the Maier Wood Chipper machine had suffered severe damage internally and so required a thorough repair and overhaul service.

After Rotec engineers stripped the machine and checked all components, it became apparent that the shaft bearing sleeves had failed, worn the housing and as the blades had come away during the failure, many internal parts were damaged and required either replacement or upgrading.

As the customer had issues with levelling up the impellor blades, Rotec checked the laser alignment and then ‘clocked’ the rear datum locating ring support pads on the machine. The support pads were found to have a 0.7mm difference in their positioning which, may have been a contributing factor to the issues leading to the initial failure. On discussion with the client, it was decided to build up the lower blocks and design and build a tool for machining the pads in-situ.

Once the chipper had been repaired, overhauled, re-painted and fitted back onsite at the customer’s facility, the client was so pleased with Rotec’s workmanship and project management that Rotec have now taken delivery of another unit from the same workshop for a complete overhaul.

The Engineering Managing of the flooring, MDF and OSB manufacturer has since reported that the overhaul and rebalancing of the machine is so good that the company is achieving a higher output rate and saving 10% on the machine’s previous running cost.

Laurence White, Business Development Manager for Rotec Hydraulics Ltd, commented;

“It has been a pleasure to be part of this thorough overhaul and repair service. Our team take pride in knowing that we have delivered a high level of workmanship and have not only helped to increase efficiency, but also have helped to reduce running costs for our client. We look forward to a long lasting relationship with our customer.”

For more information regarding Rotec’s capabilities, including the overhaul and repair service, contact sales@rotec.net or phone 01823 348900.

Rotec shortlisted in two categories at the 2023 Somerset Business Awards

The most outstanding businesses that Somerset has to offer have been recognised in the shortlist for the 2023 Somerset Business Awards.

It has been revealed that Rotec Hydraulics Ltd has been shortlisted in two categories at the awards – ‘Large Business of the Year’ and ‘Somerset Manufacturer and Producer’ Award.

Rotec Hydraulics Ltd is thriving, reporting significant revenue growth over the last few years. The team have embraced new and emerging technologies, received outstanding customer feedback, and achieved a multitude of accreditations and certifications. In addition to this, the company’s investment in new equipment and their team has resulted in Rotec being shortlisted for the ‘Large Business of the Year’ award category at the 2023 Somerset Business Awards.

Shortlisted for the ‘Somerset Manufacturer and Producer of the year’ category at this years’ awards, is testament to Rotec’s innovative development of a multitude of high quality engineered solutions, including bespoke winches for the utilities market and integrated pipework systems for testing facilties.

Paul Prouse, Managing Director of Rotec Hydraulics, commented,

“We are extremely proud to have been shortlisted for two Somerset Business awards. Providing high quality engineered solutions and outstanding customer service has always been at the heart of Rotec’s business ethos. Being shortlisted is a testament to our fantastic team of employees who have continued to provide solutions and outstanding products and services to our customers throughout a challenging period for all businesses.”

Now in its 18th year, the award winners are scheduled to be announced at a black-tie event on 24th March 2023 at the Winter Gardens Pavilion in Weston-Super-Mare. To find out more, click here.

Rotec celebrates outstanding team members at Staff Awards 2022

The Rotec Staff Awards acknowledges and celebrates team members who have made a positive impact, achieved results and those who go above and beyond within their work role.

Our company works with hundreds of clients every year, engineering solutions, providing exemplary customer service and delivering high quality products.

Rotec’s team span three service centres and have a range of skill sets from engineering to purchasing, accountancy to design. 

Every Rotec employee is given the opportunity to nominate a colleague for any award category. The nominations are then presented to the judging panel, consisting of senior management and directors.

This year, a record number of nominations was received, with a representative span of submissions across all locations and facets of the business. The judging panel commented on how difficult selecting a shortlist and winner were for each award category.

The judging panel decided to shortlist and name as winners the following individuals:

Personal Development Award

An award to acknowledge a team member who has shown a commitment to the growth and development of their skill set within the workplace, whether through training courses, facing new challenges or through a change of working role.

Shortlisted

  • Ryan Jenkin
  • Charlie Lewis
  • Natalie Liggett

Winner

  • Ryan Jenkin

Outstanding Achievement Award

The Outstanding Achievement Award recognises staff members who have achieved greatness through hard work, expertise and determination whilst in their working role.

Shortlisted

  • Isaac Anderson
  • Josie Chamberlain
  • Zak Huckle

Winner

  • Isaac Anderson

Special Recognition

A category to celebrate team members who regularly go above and beyond at work.

Shortlisted

  • Glyn Cattle
  • Beverley Chalmers
  • Dave Murrant
  • Dave Nance
  • Ricky Toms

Winner

  • Dave Murrant

Charity Fundraiser Award

An award to recognise those staff who devote time and effort into raising awareness, monies or volunteering for a good cause and/or charity.

Winners

  • The Santa Abseil Team: Isaac Anderson, Glyn Cattle, Josie Chamberlain, Dale Lockart, Alex Pounde and Rachel Worth

Rotec’s Santa Abseil team raises £1,650 for St Margaret’s Hospice Care

Sponsored by Rotec Hydraulics Ltd, more than 80 Santa’s braved a 60ft abseil down Cheddar Gorge to raise vital funds for St Margaret’s Hospice last weekend.

Supporters of all ages decked themselves in Santa suits and enjoyed the breath-taking views on a chilly winter’s day at the first ever charity abseil down Cheddar Gorge, one of Britain’s most spectacular landmarks.

The event aimed to raise awareness and monies for St Margaret’s Hospice Care. Last year St Margaret’s Hospice Care supported more than 5,000 people. 1 in 3 people in Somerset will use the hospice’s services either as a patient or relative during their lifetime, and with the hospice relying solely on donations, every penny raised is appreciated.

Rotec’s team, consisting of Stroud Branch Manager, Dale Lockart, Quality Manager, Josie Chamberlain, Marketing Manager, Rachel Worth, Design Engineer, Isaac Anderson, Production Stock Control Manager, Glyn Cattle and Sales Office Manager, Alex Pounde all completed the challenge on Saturday 3rd December, and raised an incredible £1,650.

So far, the Santa Abseil event has generated in excess of £23,850. This could provide over 190 specialist Community Nurse visits for the hospice’s local patients being cared for at home and 190 hours of support to one of St Margaret’s patients at home by one of their Adviceline nurses.

Ellie Weston, Marketing and Events Officer at St Margaret’s, said,

“We’re so proud of our amazing supporters who faced their fears on Saturday. It was fantastic to see so many Santa’s abseiling down Cheddar Gorge to raise funds for St Margaret’s Hospice. The money they have raised so far could pay for 200 community nurse visits across Somerset however every month our community nurses make 800 visits to patients receiving care at home, so we hope our abseilers continue to keep raising valuable sponsorship.

 

 

“Thank you to Cave and Climb, our amazing volunteers and the event sponsors Sheppy’s, Refresco, and Rotec Hydraulics for supporting us this year. We can’t wait to see everyone again at our upcoming events.”

Paul Prouse, Managing Director of Rotec Hydraulics Ltd said:

“It is our great pleasure to support the hospice by sponsoring their Santa Abseil. The vital work they do to help patients with life-limiting illnesses, together with their families and carers is remarkable. A special thank you to Dale, Alex, Josie, Rachel, Glyn and Isaac from Rotec for taking on the challenge, and to all their supporters who have donated so generously.”

For those wishing to donate, please visit http://bit.ly/rotecsanta.

 St Margaret’s Hospice Care. Registered charity number: 279473 Company limited by guarantee number: ENG 1471345. All rights reserved. Registered Office: Heron Drive, Taunton, TA1 5HA

Customer Survey Results 2022

At Rotec, we continuously strive to deliver excellent quality and customer satisfaction. We aim to encourage customer feedback so that we may celebrate successes and learn from any suggestions for improvement.

As we approach the end of 2022, we recently analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked to rate key variables out of 5 stars, including Rotec’s customer service, pricing, lead & delivery times, technical support and communication.

The results are in…

126 completed surveys were recieved in the last 12 months. The average number of stars given (up to a maximum of 5) for each category were as follows:

  • Customer service – 4.7 stars
  • Lead & delivery times – 4.7 stars
  • Technical support, advice and guidance – 4.6 stars
  • Quality of service – 4.3 stars
  • Communication – 4.2 stars
  • Pricing – 3.8 stars

We were also pleased to have received numerous comments from customers throughout the year. Examples include;

“Thank you to your team for their fast response.”

“Rotec have always delivered a high quality of service. Always thorough and communicate well. Thank you.”

“Fast delivery. Products as described. Would use again if I need a part quick.”

“Very competent engineers. Would recommend.”

“Quick response and knowledgeable team. Perfect service. Thank you.”

“Rotec are always happy to help and provide great customer service. Thank you.”

100% of customers awarded us 4 or 5 stars when asked how likely they would be to recommend Rotec’s products or services. 

One client wrote;

“Rotec helped us to complete a complex project which had many challenges. Despite barriers to completion, Rotec was able to offer solutions and overcome the challenges. We are very happy with the result and more than happy to work with Rotec again.”

Mark Conniff, Rotec’s Operations Manager reflected on the survey results,

“This outstanding set of feedback received during the last 12 months is testament to the dedication, expertise and the ethos of our team here at Rotec Hydraulics Ltd. From engineers on-site and in the workshops, to those in the warehouses and our offices, we are all committed to placing the customers’ needs first and these results reflect this.”

If you would like to start your next project with Rotec, view our services and products on our website or get in touch.