Rotec team - Rotec Hydraulics Ltd

Rotec Hydraulics Ltd announces SC21 Accreditation

Rotec Hydraulics Ltd is pleased to announce it has achieved SC21 accreditation, an industry recognised standard.

SC21 is a continuous supply chain improvement programme for the UK aerospace and defence sector industries.

Endorsed by the major UK aerospace and defence organisations, including the Ministry of Defence, the SC21 accreditation is a formal recognition process which reflects Rotec’s contribution and commitment to its supply chain.

To achieve an SC21 accreditation, Rotec’s multi-skilled operational team had to commit to achieving and maintaining a set of standards and improvement frameworks to supply chain development.

Paul Prouse, Rotec’s Managing Director said,

“Here at Rotec Hydraulics Ltd, we pride ourselves on the quality performance and delivery of all our products and services. We are committed to successfully meeting our customers’ requirements and providing exemplary customer service.

Rotec Hydraulics Ltd offers a wide range of engineering services and products to high profile clients across the aerospace and defence sectors. Achieving the SC21 accreditation is testament to the team and their determination to continually improve the business to meet the challenges of the markets in which we operate. It is a standard that we are very proud to have reached.”

Rotec has a long history of providing engineering services to both the aerospace and defence sectors. Capabilities include onsite installation and commissioning, electronic control systems, diagnostics equipment and training packages. The business specialises in bespoke test rigs, flushing rigs and hydraulic power units featuring total system integration.

Find out more about the services Rotec offers at www.rotec.net.

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Rotec Hydraulics Ltd supports The Grand Appeal’s campaign to bring Christmas joy to critically ill children

One thing no-one has on their Santa wish list is spending Christmas in hospital. Unfortunately, the reality is that many children and families will have to spend time away from home, to receive vital care.

Rotec Hydraulics Ltd is proud to announce we will be supporting Wallace and Gromit’s Grand Appeal, the official Bristol Children’s Hospital Charity, this Festive season.

We have donated towards the charity’s Christmas ‘Shine Bright’ campaign, which will light up the iconic Bristol Children’s Hospital building throughout December. By donating, we hope to spread festive cheer in the community, whilst raising funds that will benefit sick children and their families.

Rotec is supporting the largest of the light displays- a festive Gromit, which will be projected onto the side of the hospital throughout the Christmas period.

A number of other organisations across the South West are also supporting the campaign with donations supporting projections of stars which will sparkle across the remainder of the building. Together raising the spirits of the young patients who have to spend this very special time, in hospital.

Rotec’s Managing Director, Paul Prouse comments,

“It has been a pleasure to support Bristol Children’s Hospital’s charity for 8 years now. The hospital team go over and above to support and care for children and their families every year. They have shown remarkable dedication particularly throughout the pandemic, providing life-saving treatment and support to children and families across the South West and even nationally. We are proud to be supporting this worthwhile cause once again in 2021.”

Bristol Children’s Hospital cares for over 100,000 babies, children and young adults from across the South West annually and supports patients with rare genetic disorders, neurological conditions, congenital heart disease, traumatic injuries, cancer and kidney disease. Everyone can get involved with the campaign by spreading cheer in their community and decorating their house, window or garden. For more information about the ‘Shine Bright’ campaign, including how to get involved visit grandappeal.org.uk/shine-bright or you can donate here grandappeal.org.uk/christmas-appeal.

Every penny raised will help children in hospital get the care they deserve and families the support they need.

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Rotec delivers outstanding customer service

100% Achilles audit _Rotec Hydraulics Ltd

Rotec Hydraulics Ltd places great value on customer feedback and satisfaction. The team continuously aims to improve and deliver an excellent client experience.

Recently we analysed our Customer Feedback Survey results received during the last 12 months. Customers were asked for their own evaluation of Rotec’s quality, pricing, lead & delivery times, technical support and professionalism.

The results are in…

We are pleased to announce that 97% of customers were either ‘very’ or ‘extremely’ happy with our products and services and would recommend us. Customer comments included;

“Perfect service.”
“Quick response and always helpful whenever I have an issue.”
“Very professional and always happy to help.”
“Efficiency is the key and Rotec is efficient.”
“Fantastic communication from start to finish.”
“Very quick response, happy to request a price again and recommend to others.”

Over 96% of customers rated our technical knowledge and support as very good or exceptional and 90% described our lead and delivery times as above average. A further 96% of customers described our pricing as fair, compared with similar suppliers.

One client wrote;

“Rotec’s workmanship and quality of service was excellent. [They are] very professional, more than happy to help and upfront regarding lead and delivery times. Everything delivered was as described and on time. Rotec’s ability to be proactive and overcome issues was particularly impressive.”

If you would like to start your next project with Rotec, view our services and products on our website or get in touch.

100% Achilles audit success

Rotec Hydraulics Ltd are delighted after receiving a perfect 100% score across all categories following an in-person audit from Achilles last month.

The audit, which took place at both depots in Taunton and Plymouth respectively, assessed the company’s score for key areas such as Health & Safety, Environmental, Quality and Corporate & Social Responsibility.

A rigorous audit involving the scrutiny of both our Management System and Site Operations, the results reassure our clients that we are committed to the very highest of standards, as independently verified by Achilles.

The accreditation demonstrates Rotec’s continuous dedication to excellence across all areas. Managing Director of Rotec Hydraulics Ltd, Paul Prouse commented,

“These exceptional scores are a great reflection of the business and the team behind it. Scoring a perfect 100% in all areas yet again is a real testament to the importance we place on consistently high standards across the business in both our management and site operational functions. This rigorous, independent audit confirms that we have robust processes and procedures in place and that are staff are onboard and committed to high standards in every area of the company.”

Rotec Hydraulics Ltd specialises in hydraulics, pneumatics and electrical mechanical engineering services and components. To find out more, click here.

Meet our External Sales Team

Adam Doney

Adam has been with Rotec just over 8 months. Previously, he worked for a hydraulics company in Falmouth for 12 years, working his way up from the trade counter to sales manager and board member, overseeing all company sales, purchasing and manpower, before moving onto a challenging new project managing a large system build for an offshore client. Adam’s extensive experience of working in the hydraulics industry across a variety sectors including marine, MOD, superyachts and offshore has made him a valuable addition to Rotec.

Adam decided to join Rotec as it gave him the opportunity to immerse himself in the part of the job he enjoys the most, which is getting out and meeting people. In his spare time, Adam coaches his son’s rugby team at Penryn RFC, kayaks and enjoys listening to podcasts when out on the road.

Dale Lockart

Dale joined Rotec in September, which makes him the newest edition to the Sales team.

Previously, Dale spent 7 years as a Service and Installation Manager with a hydraulic systems company in Gloucester, looking after a small team of service engineers, dealing with customers on a regular basis and quoting for work. Prior to that he spent some time in New Zealand with a hydraulics company covering a variety of roles from component sales to CAD drawings and hands-on service work, before moving to the UAE supervising a machine shop in a ship yard.

Dale was excited to explore and develop the opportunities for Rotec’s services in and around Gloucestershire. He was attracted to working for a privately owned company with a family feel, as opposed to a larger corporation.

In his free time Dale enjoys spending quality time with the family, photography as well as the occasional DIY project on the house.

Date: 18/11/2019

Author: Sarka Humpolcova

40 Years of Rotec

Since 1979, Rotec have been a source of expertise and support for local industry, manufacturers and producers. The company has grown substantially, from those humble beginnings from old butcher’s shop supplying a wide range of hydraulic hose & connector products, to a leading specialist provider of pneumatic and electronic components & systems, serving a wide variety of organisations operating across the public and private sectors across the UK.

Rotec’s history has been characterised by steady growth, expansion, and a series of accreditations, ranging from ISO9001, to specialised nuclear and MOD certifications such as Achilles UVDB.

Rotec operates from 4 locations across the South West: Taunton (HQ), Stroud, Plymouth and Rotec’s sister company in Wimborne – Ram Reman, specialising in hydraulic cylinders.

The company is managed day to day by Paul Prouse (Managing Director) with Andrew Rimes (Technical Director), Richard Renfree (Engineering Director) and Richard Lang (Sales Director).

The company delivers solutions to clients problems including a complete design, build and installation service for hydraulic, electronic/computer/PLC integration and pneumatic systems.

The engineering company has worked with a number of high profile clients from the following sectors:

Aerospace
Utilities
Defence
Marine

Rotec continues to be ambitious, and hopes to remain one of the companies that form the backbone of the South West’s Hydraulic Industry.

Date: 6/8/19

Author: Sarka Humpolcova

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